Terms & Conditions

Thank you for using the services of Simply Words Online. The following terms and conditions are meant to provide a framework for the relationship between Simply Words Online and you, our valued client. By using and continuing to use the services provided by us, you are agreeing to these terms and conditions so please take the time to read through them carefully.

This site is owned and operated by Simply Words Online, who reserves the right to make revisions, remove information, and add to the following terms at their sole discretion. This may be done without prior notice to the visitors and/or users of the Site (collectively, “User” or “You”), simply by updating the terms and conditions. For your protection it is advised that you visit this page throughout our working relationship to check for any updates or changes.

If you are in disagreement with any of the terms and conditions set forth by Simply Words Online, your only option is to stop using our site and services. If you continue to use our site and services after a revision, removal or addition to these terms, an assumption is made as to your acceptance of the change.

The following terms and conditions are effective as of September 1, 2017. Services Provided by the Simply Words Online Site

Our Use of Cookies

At times, Simply Words Online may employ “cookies” to enhance your experience on our site. Cookies are placed on a hard drive by the user’s browser in order to store and track information about your time on the site. It is within your rights as a user to block cookies from being placed on your hard drive, but you should be aware that by doing so, the site may lose some of its functionality.

Confidential Information

As a content service provider, Simply Words Online understands that we may at times be made privy to certain confidential information regarding your personal or business entity. Under these circumstances we agree to protect your confidential information to the best of our ability. While we will never disclose your confidential information intentionally, Simply Words Online will not be held responsible or liable for any breach in our security system.

Simply Words Online Content Policies

Placing an Order

Orders for content will be placed by the registered user through their account. The turnaround time begins not upon receipt of the order, but rather on the date and time when Simply Words Online is able to confirm that the directions and instructions provided are clear enough to start working on a project despite the start date reflected by the system. If we find that our writers need a more detailed explanation of your project, we will make every attempt to contact you in order to get the correct information and/or clear directions in a timely fashion.

We keep all order information for a period of three months, allowing you to come back with further instruction to commence with your order during that time. After three months you will be required to place a new order with Simply Words Online.

If you decide that you wish to cancel the order, this must be done within 10 days of placing it. We will at this point refund your money minus the 15% service fee barring that no work has begun on the project.

Payment

At no time will an order be started until the correct payment has been received by Simply Words Online.

Client Instructions

The word count is an estimate only, and will not be delivered upon as an exact amount. The word count is meant as a guide for the writer who will make every effort to fall within fifty (50) words of your desired word count, either plus or minus. If that obligation cannot be met, we will inform you of the difficulty with an explanation of why, and wait for further instruction from you.

In the event that the word count does fall below your desired amount, no adjustments will be made in price for the content. Conversely, if the content provided you exceeds your desired word count, Simply Words Online will not charge you an extra fee.

Submission of Content

Once your requested content has been completed, it will submitted to you for review. You then have 3 days to inform us of any changes or alterations needed. If we do not hear from you within that time frame, Simply Words Online will assume that the content was executed to your satisfaction. Only in the event of extreme circumstances outside of your control will Simply Words Online acknowledge your need for changes or revisions once the 3 (three) day review period has ended.

Revision of Content

Simply Words Online allows for unlimited revisions of your content within reason. If we believe that our revision policy is being abused by a user, we will discontinue our business relationship without notice. A revision is defined as correcting grammatical errors, structure issues and minor adjustments to content. This revision policy in no way obligates us to a complete rewrite of content unless a gross error has been made on our part. If we do make an error that requires a rewrite, it will be submitted as quickly as deemed reasonable by Simply Words Online.

Grammar

Simply Words Online has editors on staff who take the time to proofread any content for accuracy, grammar and spelling before it is sent to you. As we are working with clients from all over the world, it is your responsibility to inform us of your preferred version of the English language. If you do not inform us of any such special requirement, your content will be submitted in the American English format.

Cancellation of Orders

If a client wishes to cancel an order, this must be done with a written notice to Simply Words Online. The client will still be held responsible for the payment of any expense that was incurred and/or any work which is already completed. This will be based on a percentage of the order completed. Clients may not attempt to cancel an order once it has been completed and will be responsible for the full agreed payment amount.

Payments for Placement of Orders

In order for your order to be processed and the project to be begun, Simply Words Online requires a full deposit upfront. This policy applies to new clients and their initial orders as well as ongoing clients who work with Simply Words Online on a retainer basis. Your project details will not be passed onto the writer and work will not commence until Simply Words Online is able to verify that we have received proper payment.

Changes to These Terms and Conditions

Simply Words Online reserves our right to make changes, revisions, omissions and additions to these terms and conditions at our discretion. We are under no obligation to inform you of any such changes, revisions, omissions or additions, although we will attempt to inform our users through email. Your continued use of our site and services serves as acknowledgement to these terms and conditions and any changes made hereafter. You agree that it is your sole responsibility to read and review these terms and conditions in order to stay informed of any changes.

Your use of our site serves as acknowledgment and acceptance of all terms and conditions defined above. If you are in disagreement with any of our policies, terms or conditions please refrain from using our site. By continuing to use our site you acknowledge that you accept any changes that are made after the initial posting of these terms and conditions.